Zontee Hou

Most senior living marketing organizations are data-rich and insight-poor. The dashboards exist. The tools are running. The agencies are reporting. But when it's time to make a real decision — where to shift budget, which channel is actually driving tours, whether the campaign that looks good on paper is moving the needle on occupancy and revenue, the answer is rarely clear. And in a high-consideration, emotionally complex sale that unfolds over 5 to 18 months across multiple family stakeholders, guessing is expensive. <br><br>
This workshop gives marketing leaders a practical framework for connecting business goals to the metrics that actually matter, cleaning up the data issues that quietly undermine every insight your team and your agencies produce, and using AI to surface patterns your current reporting isn't showing you. The focus is strategic, not technical — built for leaders who set the direction and need to ask better questions of the people pulling the levers. You'll leave with a clear, repeatable framework you can put to work in your next agency meeting. <br><br>
Key Takeaways: <br>
- A framework for connecting your organization's occupancy and revenue goals directly to the marketing metrics worth tracking — and the confidence to stop reporting on everything else Practical methods for identifying and closing the data gaps that are undermining your agency's ability to give you accurate insights — without a platform overhaul <br>
- A working approach to using AI to accelerate analysis and surface growth opportunities — so you can ask smarter questions and make faster decisions with the information you already have.