Faculty

Brittany Cox

Brittany “Britt” Spencer, MBA-HA, BSN, RN, CCM, is a Registered Nurse and Certified Case Manager specializing in inpatient rehabilitation and complex discharge planning. In her role as an RN Case Manager, she works collaboratively with patients, families, interdisciplinary healthcare teams, and community partners to navigate barriers to care and support safe, effective transitions across the healthcare continuum.

Britt holds a Bachelor of Science in Nursing and a Master of Business Administration in Healthcare Administration and is a board-certified Certified Case Manager (CCM). She is actively involved in the Case Management Society of America (CMSA) Las Vegas Chapter and is passionate about advancing the role of case management through professional development, collaboration, advocacy, and community engagement.

With a growing focus on healthcare leadership and performance improvement, Britt is committed to improving patient outcomes while helping strengthen the systems and resources that support patients beyond the hospital setting.

2026 Sessions

The Real Power Behind the Referral: What Case Managers Value the Most?

Discover what hospital case managers value most when selecting post-acute and senior living partners. This session explores the operational pressures and communication gaps that influence referrals and offers actionable strategies to strengthen clinical alignment, improve response times, and build trusted hospital partnerships. <br>

Key Takeaways: <br>
Identify the operational and discharge pressures that shape case managers’ referral decisions. <br>
Recognize the communication and clinical gaps that can weaken hospital referral relationships. <br>
Apply rapid-response practices, clinical alignment, and proactive communication strategies to become a preferred hospital partner.

Presenter

Monday, October 05 3:30–4:15 PM
Room Grand A & B
Faculty

Brittany Cox

Brittany “Britt” Spencer, MBA-HA, BSN, RN, CCM, is a Registered Nurse and Certified Case Manager specializing in inpatient rehabilitation and complex discharge planning. In her role as an RN Case Manager, she works collaboratively with patients, families, interdisciplinary healthcare teams, and community partners to navigate barriers to care and support safe, effective transitions across the healthcare continuum.

Britt holds a Bachelor of Science in Nursing and a Master of Business Administration in Healthcare Administration and is a board-certified Certified Case Manager (CCM). She is actively involved in the Case Management Society of America (CMSA) Las Vegas Chapter and is passionate about advancing the role of case management through professional development, collaboration, advocacy, and community engagement.

With a growing focus on healthcare leadership and performance improvement, Britt is committed to improving patient outcomes while helping strengthen the systems and resources that support patients beyond the hospital setting.

Faculty

Charles Ross

MA
Chief Strategy Officer/Partner
Transitional Care Management

Charles A. Ross MA is an experienced and strategic post-acute care operator and business development professional with a history of maximizing results and creating high-level partnerships across the healthcare continuum. As Chief Strategy Officer for Transitional Care Management, Charles collaborates with strategic partners, including hospitals, home health, physician groups, hospice and skilled nursing centers, to improve quality of care, enhance satisfaction, maximize return on investment and transform the post-acute care delivery model. In addition to managing new purpose-built stand-alone transitional care centers, Charles and the Transitional Care Management team are adept at re-positioning existing skilled nursing centers as post-acute transitional care providers of choice and implementing strategies that strengthen a variety of post-acute care settings including behavioral health settings.

Faculty

Michelle Stuercke

RN, MSN, DNP, MPH, LNHA, QCP
Chief Clinical Officer
TCM Consulting & Management

Michelle has worked in post acute care for 40 years. During this time she has served as an Administrator, Direcotor of Nursing, Chief learning Officer and Chief Clinical Officer. She has cared for indiviudals in long term care, short term rehabilitiation, ventilator care, dementia care, behavioral health and assisted living. She has her doctorate in Geriatric Nursing and a Masters in Public Health. She serves on as the co-chair of the AHCA Clinical Practice Committee and is on the Board of AAPACN. She also works closly with the state affiliate of AHCA, HCCI, servcing as the chair of the education and quality committee; and serving on the Illinois Long Term Care Advisory Board.

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