Brooke Sellas isn’t just shaping the future of digital marketing—she’s redefining it, one conversation at a time. An award-winning industry leader, she was recognized by Braze as a Top 100 Customer Marketing & Advocacy Influencer & Strategist in 2024.

As the powerhouse CEO of B Squared Media,, Brooke has built a boutique digital marketing agency that stands out, pioneering social customer care solutions for industry heavyweights like Brother International, Miele, and BCU.

Her 2022 book, Conversations That Connect, cemented her reputation as a thought leader, setting a new standard for authentic digital interactions. But she doesn’t just talk about it—she teaches it. Brooke shares her expertise through her articles for CMSWire, her LinkedIn Learning course on Social Care, and three digital marketing courses at the University of California, Irvine—including one on AI & Marketing.

Brooke’s impact goes beyond accolades. She’s raising the bar for digital customer experience and customer marketing, proving that when brands prioritize conversations, they win.