Measuring What Matters: Implementing Impactful Performance Metrics Beyond Response Times

For decades, response times have dominated the discussion around EMS performance. Yet, research and evolving system priorities have shown that only measuring how fast we arrive tells only part of the story. This session will explore how EMS leaders can develop and implement meaningful performance metrics that truly reflect clinical quality, patient outcomes, operational efficiency, and community impact. Participants will learn how to balance traditional time-based measures with indicators that assess the effectiveness, equity, and value of EMS delivery. The session will highlight real-world examples of agencies that have successfully transitioned to performance dashboards focused on patient-centered and system-level results.