Personalizing the Resident Journey with AI and Automation: A Practical Roadmap

Senior living providers face increasing pressure to deliver more personalized care amid evolving resident needs, workforce shortages, and fragmented systems. From first contact through ongoing support, leaders are seeking smarter, more responsive ways to personalize care at scale.

This session presents a practical roadmap for integrating AI, automation, and analytics across the full resident journey. Attendees will explore four key phases—intake, assessment and verification, onboarding, and care delivery—and how technology can support more timely, consistent, and personalized experiences at each stage.

Drawing on real-world examples from Independent Living, Assisted Living, LPCs, and SNFs, the discussion will highlight how data-driven decision-making can improve responsiveness, enhance outcomes, and reduce friction for both staff and residents. Participants will leave with a clear framework for aligning care models with evolving needs through thoughtful, incremental transformation—not sweeping change.