Vision Session: AI at the Front Door: Transforming Access, Intake, and Outcomes in Behavioral Health (No CEs)

Session Description: The front door to care — the calls, referrals, and first conversations that determine whether someone actually starts treatment — sets the trajectory for the entire patient journey. AI is increasingly finding its place at that front door, creating new opportunities to improve access, streamline intake operations, and support both patients and the admissions staff who serve them. As adoption grows, its clinical value depends on how, where, and whether it is used appropriately, as well as the outcomes it drives once someone is in care. This discussion will bring provider leaders and technology innovators together to share real-world experiences implementing AI across behavioral health settings, exploring the opportunities and limitations of these emerging tools and how they can strengthen, rather than replace, the human relationships at the center of care. Attendees will gain practical insights into how organizations can responsibly leverage AI today while preparing for the future of behavioral health care.

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