When AI Meets the Frontline: Healthy Conflict Between Executive Leadership and Clinical Staff

Session Description: Join leaders from Community Medical Services, a nationwide provider headquartered in Scottsdale, Arizona, that offers walk-in, same-day access and holistic, peer-supported care for individuals with substance use disorders. This case-study presentation will explore how CMS is navigating the challenges of implementing AI across a multi-site organization—from aligning executive vision with frontline realities to building trust, providing training, and supporting staff during periods of technological change. Attendees will hear firsthand what it takes to roll out AI tools in behavioral health settings while maintaining clinical quality and staff engagement.