Defensive Documentation & Litigation Risk Strategies: A Paradigm Shift In The Way Information Is Recorded In The Senior Living Industry

Room: 122A/B

This interactive and engaging session explore how to respond to medical record requests from suspected plaintiff attorneys, complaint and compliance survey deficiencies, licensing board complaints, and investigations by Adult Protective Services, law enforcement agencies, and forensic medical examiners. We will utilize examples from real jury trials to illustrate how traditional methods of care documentation are being twisted and contorted in ways that staff and AL managers never imagined. We will conclude with how to leverage the power of human empathy, compassion, and sympathy to diffuse potential legal claims before they start.

Approved for NAB/NCERS CEUs

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