Katherine Santos

Katherine S. Santos is the Chief Strategy Officer at Legacy Lifecare (LL), a leading and innovative network of nonprofit senior care organizations (Affiliates) that provide high quality and compassionate post-acute and residential care in New England. As CSO, she oversees the organizational strategies for advancing clinical and operational excellence at LL as well as leads the assessment and integration of new Affiliates into LL.
Throughout her career, Katherine has established herself as a leading expert in healthcare quality and performance improvement. Prior to joining LL in 2019, she spent seventeen years working in this field at Brigham Health of Mass General Brigham. Katherine is also on the leadership board of the Massachusetts Healthcare Lean Network, a grassroots organization with over 400 members and 100 healthcare organizations across Massachusetts and New England that promotes learning within the healthcare quality and process improvement field.
Katherine is also passionate about teaching leadership and continuous improvement to healthcare leaders across the globe. Since 2015, she has served as faculty director in both master’s and certificate programs at Harvard Medical School. She is currently the Lead Faculty Director of the Safety, Quality, Informatics and Leadership program, Associate Program Director of the Master of Science in Healthcare Quality and Safety, and Capstone Director of the Leadership in Medicine: Asia Pacific program.
Katherine earned her Bachelor of Arts in Chemistry from Harvard and a Master of Business Administration from MIT Sloan School of Management.