Faculty

Emily Alexander

n/a
Chief Customer Officer
WelcomeHome Software

Emily Alexander is the Chief Customer Officer at WelcomeHome Software, and has been the driving force for WelcomeHome’s CX function, and CX driven product development since the company’s founding. With more than 5,000 customers today, Emily’s organization supports WelcomeHome's customers with product adoption, strategic product support, and data-backed advisory.

2027 Sessions

From Dashboard to Direction: Systemizing Sales & Marketing Cadence to Drive Occupancy

Track Sponsored By: A Place for Mom



Senior living organizations are awash in CRM dashboards, marketing reports, and AI-powered tools—but many executive teams still struggle to turn data into clear, repeatable direction for community leaders. This workshop equips senior leaders with a practical, “systemize success” cadence for translating data into weekly and monthly behaviors at the local level, so that sales and marketing performance can be coached, not just measured. Anchored in real operator case studies and co-led with a CRM partner, the session shows executives how to build a scalable, train-the-trainer model that turns reporting into action, habits, and occupancy results.

Co-Presenter

Moderator

Tuesday, May 25 2:30–3:15 PM
Sales & Marketing
Faculty

Jenni Bost

Vice President of Sales & Marketing
Radiant Senior Living

Jenni Bost is the Vice President of Sales and Marketing for Radiant Senior Living, a multi-community organization serving Independent Living, Assisted Living, and Memory Care residents across four states. She oversees sales strategy, marketing execution, and occupancy performance, with a focus on turning data, CRM insights, and KPIs into clear, repeatable actions for community and regional leaders.

Jenni specializes in building scalable sales cadences, aligning campaigns with local market needs, and coaching teams to consistently improve conversion and revenue. She is passionate about systemizing success—designing frameworks, routines, and training that help senior living organizations move from dashboards to meaningful results.

Faculty

Jessi Weldon

EVP of Sales & Marketing
Primrose Retirement Communities

Jessi Weldon serves as Executive Vice President of Sales and Marketing for Primrose Retirement Communities. Her senior living career began as a Resident Aide during college and has grown through more than 20 years of leadership in sales, operations, and executive strategy. Jessi is passionate about helping teams build meaningful connections, coaching sales professionals to move beyond information-sharing into conversations that truly matter, and supporting families through important life decisions. As a parent of a medically complex child, she is also a disability rights advocate whose perspective continues to shape her leadership and commitment to inclusion, dignity, and belonging.

Faculty

Emily Alexander

n/a
Chief Customer Officer
WelcomeHome Software

Emily Alexander is the Chief Customer Officer at WelcomeHome Software, and has been the driving force for WelcomeHome’s CX function, and CX driven product development since the company’s founding. With more than 5,000 customers today, Emily’s organization supports WelcomeHome's customers with product adoption, strategic product support, and data-backed advisory.

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