A new national consumer survey highlighted in Business Insider Markets finds that Americans are broadly open to using AI in behavioral health only when it comes with transparency and safeguards. The report says 77% believe patients should always be informed when AI is involved in their care, and 76% say it’s important for providers to meet international AI certification standards (including ISO-aligned frameworks).
The survey also shows where consumers draw the line: 74% are comfortable with AI handling administrative tasks like scheduling, billing, and reminders, but trust drops sharply for clinical decisions—only 10% would trust an AI-generated medical or mental health recommendation on its own, while 37% would consider AI guidance when a clinician remains involved. The article notes that AI use is already happening outside the clinic, with nearly 29% saying they use tools like ChatGPT/Claude/Gemini to explore mental health concerns or better understand how they’re feeling.