Frequently-Asked-Questions

1. • How much does the Alzheimer's Disease & Cognitive Disorders Symposium cost?

     The Alzheimer's Disease & Cognitive Disorders Symposium is free to attend for all healthcare professionals and industry members. 

   • How do I claim credits for the event?

     Log in to www.hmpeducation.com and click the event title under "In Progress Activities." A certificate will be available once all required evaluations (and post-test, if applicable) are completed.

     Select Your Certificate Type from the drop-down list (CME, CNE, etc.).

     Download/Print Your Certificate. To obtain additional certificates for other professional roles, repeat Step 2. Completing more session evaluations allows you to download an updated transcript of all sessions and credits earned.

     (If applicable) Submit Credits. Physicians and pharmacists can submit data via the Credit Submissions button. ABMS board submissions automatically send credits to the learner’s licensing state.

     Important Notes:

     • Credits must be claimed within 30 days of the event.
     • Your certificate may not load on a smartphone or if your browser blocks pop-ups. Disable blockers or check your spam folder.
     • Certificates may auto-download to your device.
     • Credit windows vary; check the activity page, accreditation flyer, or app for deadlines.
     • Certificates remain in your account for up to 6 years.
   • Is there an on-demand option?

     No, there is no on-demand option for the Alzheimer's Disease & Cognitive Disorders Symposium. All conference sessions will be presented live on Wednesday, November 12, and Thursday, November 13, 2025.

   • How can I access session slides?

     Session slides will be available for download within the virtual platform. 

   • How do I test my computer system to ensure the best viewing experience?

     We recommend checking your computer system prior to joining the event. Please use this system troubleshooting tool to test your audio and video connections.

     https://webdemo.agora.io/agora_webrtc_troubleshooting/

      

   • What are the minimum system requirements for attending the event?

     Please ensure your computer meets the minimum requirements to ensure the best audio and video experience. You can learn more on the platform website. 

     https://support.hubilo.com/hc/en-us/articles/9721568633485-Minimum-operating-requirements-for-Hubilo-Event-Platform

     System OS:

     • Mac OS - Version 10 or later

     • iPhone & iPad OS - Version 13 or later

     • Windows OS - Version 8 or later

     • Android OS - Android 11 or later

     Suggested Browser ​(​Use Google Chrome for best user experience)
     
     MacBook:

     • Google Chrome - Version 120 or above (Recommended)

     • Safari - Version 16 or later

     • Firefox - Version 110 or above

     iPad & iPhone:

     • Safari - Version 13 or later

     Windows:

     • Google Chrome - Version 120 or later (Recommended)

     • Firefox - Version 120 or later

     Android:

     • Google Chrome - Version 120 or later (Recommended)

   • I have another question, where can I get assistance?

     For all other questions, please fill out the form below and a member of our team will be in touch. 

     https://hmpevents.zendesk.com/hc/en-us/requests/new