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Faculty

Andrea Cole

NRP
Education and Quality Assurance Manager
Pafford EMS

Andrea Cole, NRP, has dedicated 30 years to advancing EMS through frontline service, leadership, and organizational development. Her diverse background includes roles as Director of Operations, Communications Manager, Safety and Risk Manager, HR Director, Asset Manager, Education Manager, and Strategic Director of Business Communications. An ASM graduate and nationally registered paramedic, Andrea is known for her authentic, engaging teaching style and her ability to connect deeply with audiences. Her work centers on culture, communication, mental resilience, and the human side of EMS leadership.

2026 Sessions

The Silent Epidemic: Burnout, Boundaries, and the Brave Face of EMS

Yes, I understand

Burnout and compassion fatigue remain among the most pervasive and least-acknowledged threats to the EMS workforce. Behind every calm voice and controlled scene lies an emotional toll that many providers silently carry. This session provides a candid, empathetic examination of the mental and emotional strain inherent in EMS—and the critical importance of boundaries, recovery habits, and culture change.

Attendees will learn how to spot early warning signs, interrupt burnout cycles, and adopt practical resilience techniques supported by real-world experience. The session emphasizes culturally realistic strategies—tools that EMS providers can use on shift, at home, and within their teams to preserve passion, performance, and well-being.

Presenter (1 Presenter)

Thursday, October 01 2:15–3:15 PM
Room W240 B
Health and Wellness
Faculty

Andrea Cole

NRP
Education and Quality Assurance Manager
Pafford EMS

Andrea Cole, NRP, has dedicated 30 years to advancing EMS through frontline service, leadership, and organizational development. Her diverse background includes roles as Director of Operations, Communications Manager, Safety and Risk Manager, HR Director, Asset Manager, Education Manager, and Strategic Director of Business Communications. An ASM graduate and nationally registered paramedic, Andrea is known for her authentic, engaging teaching style and her ability to connect deeply with audiences. Her work centers on culture, communication, mental resilience, and the human side of EMS leadership.
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